The Open University ’ s repository of research publications and other research outputs Excellence in e - learning : a quality enhancement approach

This paper describes the E-xcellence methodology for the quality assurance of e-learning. It outlines the E-xcellence process, and describes the main supporting resources: a set of 35 benchmarks, a quality manual and the ‘Quickscan’ self-assessment tool. The manual expands on the 35 benchmark statements, offering performance indicators and supporting discussion. The Quickscan is available online and is intended for use as an initial self-assessment. A key part of the E-xcellence approach is the ‘local seminar’. This is a collaborative workshop where an interdisciplinary team of staff from a higher education institution discuss the quality of their e-learning with visiting expert assessors. The paper describes the processes involved in the local seminars and discusses their value to participants. We conclude that the E-xcellence methodology, and in particular the local seminars, provide valuable opportunities for reflection and discussion among staff with different roles, supported by visiting experts. This collaborative approach helps higher education institutions to review their e-learning and to plan for improvement.